Frequently Asked Questions

Everything you need to know before taking Will & Wind on your next adventure.

General

Will & Wind combines practical performance with distinctive Australian design. Selected ranges feature sand-free construction, quick-drying and antimicrobial technology, compact packing and soft suede finishes, with designs inspired by Australian destinations and marine life.

Many of our towel ranges, including Travel Towels, Hooded Towels, Gym Towels and selected other microfibre products, are made using recycled polyester (rPET) created from post-consumer plastic bottles. Materials vary by product, so check the individual product page for specific details.

For every Dolphin Towel sold, Will & Wind donates 10% to the Australian Marine Conservation Society, helping support their work protecting Australia’s oceans and marine life.

Yes. Will & Wind creates customised products for corporate gifting, events, merchandise, sports clubs and other organisations, with options to incorporate your logo, artwork or custom design.

Yes. Retailers can apply to become Will & Wind stockists. Wholesale orders currently have a $500 minimum after discount, with no minimum quantity required for individual products.

Yes. Will & Wind offers eGift Cards that can be purchased online and redeemed towards eligible products through the online store.

Visit our Sustainability page to learn more about the recycled materials used across selected products and the choices we’re making to reduce our environmental impact.

Shipping

Orders are lodged with Australia Post in Brisbane within 2 business days. Delivery then follows Australia Post's standard or Express Post timeframes of 2-6 days for standard delivery and 1-3 days for Express Post delivery.

Yes. The current shipping policy provides free standard shipping within Australia on eligible orders over $150 and up to 5 kg. Shipping charges for orders below this threshold are calculated according to the selected delivery option.

Yes. Once your order has been dispatched, you’ll receive an email containing tracking information so you can follow its journey.

Yes. Will & Wind ships to many international destinations, with rates calculated according to parcel weight and destination. Duties and import taxes are calculated and collected at checkout where applicable.

Returns

You can return eligible items within 60 days of receiving your order for a refund or store credit. Items must be unused, unworn, unwashed and returned in their original condition and packaging. Sale items and gift cards are not eligible for change-of-mind returns.

Email hello@willandwind.com.au with your order number and let us know whether you would prefer a refund or store credit. The team will provide the next steps for returning your item.

Once your returned item has been received and assessed, Will & Wind aims to process the refund or store credit within 48 hours. Your bank or payment provider may take additional time to make the funds available.

For change-of-mind returns, the current published policy specifically provides the option of a refund or store credit. If you would like a different item, contact the team and they can advise on the best way to arrange it.

Payment

Available payment methods are displayed securely at checkout and may vary depending on your location and device. Select your preferred available payment option when completing your order.

Yes. Payments are processed through secure ecommerce and payment providers, and your available secure payment options are presented during checkout.

If you need to change or cancel an order, contact hello@willandwind.com.au as soon as possible. We’ll do our best to help, but changes may not be possible once your order has been packed or dispatched.

Yes. Will & Wind may offer bundle savings, promotional codes and limited-time offers throughout the year. Individual promotions may have their own eligibility requirements and may not always be combined with other discounts.

Warranty

Will & Wind does not currently publish a separate fixed warranty period on the live site. If your product is faulty or damaged, contact the team and they will assess the issue and provide an appropriate resolution. Your rights under Australian Consumer Law also continue to apply.

Rather than specifying a separate blanket warranty, Will & Wind asks customers to contact the team about faulty or damaged products. Each issue can then be assessed based on the product, circumstances and applicable consumer guarantees.

Email hello@willandwind.com.au with your order details, a description of the issue and, where possible, photos showing the fault or damage. The team will review the information and advise on the next steps.

The current site does not publish a fixed warranty-review timeframe. Faulty and damaged product enquiries are treated as a priority, and the team will respond once they’ve reviewed the details provided.

Still Need Help?

 If you didn’t find the answer you were looking for, our support team is always ready to help.   0411-228-087 
  • FREE SHIPPING OVER $150

    FREE SHIPPING OVER $150

    Enjoy free standard shipping Australia-wide when you spend over $150. We’ll get your order packed and on its way as quickly as possible.

  • SECURE PAYMENTS

    Your payment details are protected with secure, trusted checkout technology. Shop safely knowing your information is handled with care.

  • EASY RETURNS

    Shop with confidence. We make returns simple and hassle-free, with 60-day returns and exchanges on unused items, in line with our returns policy.